RMA/Customer Support Form

Please use this form to inform the MKS Repair and Calibration team about your particular product being returned.

Click here for detailed instructions and conditions for repair and calibration services from MKS.

First Name*
Last Name*
Title
Company*
Country*
State/Province
City
Address 1
Address 2
Zip/Postal Code*
Telephone*	Ext:
Fax
E Mail Address*
* indicates a required field * Zip Codes are required for the United States

Reason for return:

Part and Serial Numbers:

In order to issue an RMA we require the part number for each unit along
with the corresponding serial number. Both numbers can be found
on the product label. Examples would include:

Part Number 1749A-13795 Serial Number 000033520
Part Number 628A02TBE Serial Number 95284122A

If the part does not have a serial number please enter "N/A"
If either number is illegible, please state that the number cannot be read

Part Number 1:
Serial Number 1:

Part Number 2:
Serial Number 2:

Part Number 3:
Serial Number 3:

Part Number 4:
Serial Number 4:

What type of system/process was the equipment used in:

What chemicals was the equipment in contact with:

How long was the equipment in use:

Special Instructions:

Your Purchase Order Number:

Ship Via:

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MKS respects your privacy and will not share your information with a third party.

Need more help?

Contact an MKS Service Specialist by sending an email to MKS or call:

800-227-8766
978-284-4000 (outside the USA),
877-464-2789 (24/7 technical assistance in the USA) .

MKS Instruments, People's Republic of China

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